Skip to content

Get In Touch

Let's discuss your IT needs. We're here to help with projects large and small.

Contact Information

📧

Email

info@helpdeskpro.ca

We typically respond within 24 hours

📞

Phone

548.994.1782

Monday - Friday: 9:00 AM - 6:00 PM
Emergency support available 24/7

📍

Service Area

Kitchener-Waterloo & Surrounding Region

Including Cambridge, Guelph, and surrounding areas.
Remote support available across Canada.

Looking for immediate support?

For urgent IT issues or emergencies, call us directly. We offer 24/7 emergency support for existing clients and critical business needs.

📞 Call Now: 548.994.1782

Send us a Message

We Serve

Providing local IT support across Waterloo Region and beyond

Kitchener Waterloo Cambridge Guelph Elmira New Hamburg St. Jacobs Ayr Fergus Elora Remote Support Available Across Canada

Common Questions

How quickly can you respond to issues?

For existing managed services clients, we offer 24/7 emergency support with typical response times under 1 hour for critical issues. For new clients and project work, we aim to schedule initial consultations within 48 hours.

Do you work with residential clients?

Absolutely! We bring enterprise-grade expertise to home networks, security cameras, smart home automation, and more. Many of our residential clients are tech-savvy professionals who want things done right.

What's your service area?

We're based in Kitchener-Waterloo and primarily serve Waterloo Region and surrounding areas (Cambridge, Guelph, Elmira, etc.). We also provide remote support across Canada for cloud, managed services, and DevOps projects.

How do you charge for services?

It depends on the type of service. Managed services are typically monthly contracts. Project work is quoted upfront with clear deliverables. Emergency/ad-hoc support is hourly. We're always transparent about costs before starting work.